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Return Policy

Return & Refund Policy

7-Days Return Policy

At MEKIO Home Furnishing, which operated by MEKIO Holdings Sdn Bhd, we offer a returns policy which gives you seven (7) days to return or exchange an item purchased online with a valid receipt or parcel summary document, subject to Terms and Conditions. As it is a discretionary policy, there are some exclusions - see below.

This means you have a full 7 days to determine any reason you are not completely satisfied, contact us within 7 days of delivery so we can facilitate the return.
Shipping is a hard cost we incur from our logistics partners. If you decide to return the item, a restocking fee will be deducted.
The 7-Days Return Policy does not apply to items indicated “OFFER”, “Display Item”, “Customized Order”, "LOWER PRICE", "Sold As Seen" as well as damaged items resulting from misuse, abuse, normal wear & tear and incorrect self-assembly, and products damaged after delivery was made.

Our 7-Days Return Policy lasts seven (7) days. If 7 days have gone by since your delivery, unfortunately we cannot offer you a refund or exchange.

Cancellation Policy

If you change your mind and decide to cancel your order, please notify us within 48 hours of placingit.

If orders are only cancelled after 48 hours, a restocking fee of RM100 shall be applicable for item you order, that means we will refund you for the product cost less restocking fee.

Unfortunately, we are unable to accept cancellation of customized orders after 48 hours.

Returning Furniture (except delivery only furniture)

If you purchase an item, which is eligible for return and wish to return it, please contact us at info@mekiohome.com.

You can return unwanted items under our return policy (this is where we refund you for items you do not want, but we are not legally required to) for a refund or exchange if you have your receipt or the parcel summary document that came with your order. Please note that cost of returns is incurred by you.

The returns need to be done within seven (7) days of delivery, unused and in perfect condition in its original, unmarked packaging. We will refund the price you paid for the items, but delivery charges or any duties and taxes will not be refunded (unless returned in accordance with your rights). Our return policy does not affect your legal and statutory consumer rights.

If the packaging is discarded, additional RM30 of repackaging fee will be deducted.

After we have acknowledged your return request, our Administration team will contact you to schedule for the collection or items exchange.

Refund Furniture

Once you have taken delivery of your furniture, we will only give refunds in accordance with your legal rights - for example, if the goods are not fit for purpose or as described, if we have to collect the goods from you, we may charge you for the cost of collection.

There is an RM120 collection fee for returned furniture.

All refunds will be issued in the form of credit back to the original method of payment. Should you prefer the refund via cheque or bank transfer, please contact us at info@mekiohome.com

PRODUCTS THAT CAN NOT BE EXCHANGED, REPLACED OR REFUNDED

All hygiene-related products are not subject to the Exchange / Return policy due to hygiene reasons.

Made-to-Order or Custom-Made Products are not subject to Exchange / Return policy.

You may contact us for additional information.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM150, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.